Refund policy
Mitten is built to earn its keep, and we would rather refund you than have you pay for something you are not using. Here is exactly how refunds work.
Last updated July 22, 2026
The short version
Start with a 7-day free trial, so you can try everything before you are charged at all.
If you are charged and change your mind, email support@mitten.money within 14 days and we will refund you in full. Paddle, our merchant of record, processes it back to your original payment method.
EU and UK consumers keep their statutory withdrawal rights on top of this guarantee.
This summary is here to help you read the rest. It is not a contract. The full text below is what actually governs your use of Mitten.
Try it before you pay
Every household starts with a 7-day free trial with everything included and no card charged up front. The trial exists so you can decide whether Mitten fits your household before any money changes hands. If it is not for you, let the trial end and you will not be charged.
The 14-day money-back guarantee
If you are charged and then decide Mitten is not right for you, we offer a 14-day money-back guarantee. Ask within 14 days of a charge and we will refund that payment in full. This applies to your first charge on a plan, monthly or yearly.
If you are a consumer in the EU or UK, you also have a statutory right to withdraw from your purchase. Our guarantee is offered on top of those rights and does not replace them.
How to claim a refund
Claiming is meant to be simple:
- Email support@mitten.money from your account address within 14 days of the charge, and tell us you would like a refund. A reason helps us improve, but is not required.
- We approve the refund and it is processed by Paddle, our merchant of record, back to your original payment method.
- The funds typically arrive within a few business days, depending on your bank or card provider.
After a refund
A refund ends the paid subscription for that period. As with any cancellation, your household still keeps the current month's categorized spending, free. You are welcome back on a paid plan whenever you like.
Questions
If anything about billing or a refund is unclear, email support@mitten.money and a person will help. We would rather sort it out than leave you guessing.