Refund policy

Every household starts with a 14-day free trial with everything included, and no card is needed to start. The trial exists so you can decide whether Mitten fits your household before any money changes hands. Nothing is charged unless you choose a plan: if it is not for you, let the trial end and you will not be charged.

If you are charged and then decide Mitten is not right for you, we offer a 14-day money-back guarantee. Ask within 14 days of a charge and we will refund that payment in full. This applies to your first charge on a plan, monthly or yearly, and the 14 days run from that first charge, whenever you choose to pay.

If you are a consumer in the EU or UK, you also have a statutory right to withdraw from your purchase. Our guarantee is offered on top of those rights and does not replace them.

Claiming is meant to be simple:

• Email support@mitten.money from your account address within 14 days of the charge, and tell us you would like a refund. A reason helps us improve, but is not required.
• We approve the refund and it is processed by Paddle, our merchant of record, back to your original payment method.
• The funds typically arrive within a few business days, depending on your bank or card provider.

A refund ends the paid subscription for that period. As with any cancellation, your household still keeps the current month's categorized spending, free. You are welcome back on a paid plan whenever you like. If you were on the founding price, a refund ends that subscription, and a later one is at the regular price (see the terms).

If anything about billing or a refund is unclear, email support@mitten.money and a person will help. We would rather sort it out than leave you guessing.